Frequently Asked Questions

Use the tabs below to learn more. If you don’t find the answer to your question or would like additional information, please contact us.

Oregon Department of Transportation (ODOT), mandated by the passage of Senate Bill 810 in 2013, created a road usage charge program to assess a per-mile charge to drivers who volunteer to participate. The program is limited to a maximum of 5,000 passenger vehicles. Volunteers still pay state fuel tax at the pump. A fuel tax credit is automatically applied toward their road usage charge invoices. In the end, OReGO volunteers are only responsible for the road usage charge.

The Road User Fee Task Force (RUFTF) is the legislative policy committee that has been guiding development of the road usage charge system. RUFTF was established through House Bill 3946, passed by the 2001 Oregon Legislative Assembly. Its mission is “to develop a revenue collection design funded through user pay methods, acceptable and visible to the public, that ensures a flow of revenue sufficient to annually maintain, preserve, and improve Oregon´s state, county, and city highway and road system.”

As average fuel efficiency increases over time, the result is a decline in fuel tax revenue. Inflation results in increased transportation system maintenance costs. OReGO is one option that can resolve this funding dilemma.

OReGO uses a funding model that applies a “user pays” principle to pay for the transportation system. This allows each driver to pay based on miles traveled, which spreads the cost fairly among Oregonians using the roads.

Paying by the mile makes the relationship between road use and funding more visible to drivers, which could motivate some Oregonians to use alternative transportation more frequently. Less driving reduces road damage, which can further impact transportation system maintenance costs.

No. The current volunteer program is open to eligible vehicles registered in Oregon.
Yes. If you owe a road usage charge balance at the time of invoicing, you must pay the invoice. If you have a credit on your account at the time of invoicing, your refund will be paid to you per your account manager’s designated processes.

Enrolled vehicles must be registered in Oregon and have a gross vehicle weight rating of 10,000 pounds or lower. Senate Bill 810 allows a maximum enrollment of 5,000 vehicles distributed among three fuel efficiency categories:

  • A maximum of 1,500 vehicles rated at less than 17 mpg
  • A maximum of 1,500 rated from 17 to less than 22 mpg
  • Any number of vehicles rated at 22 mpg or higher

Each vehicle must have an available OBD-II port, which is standard in the following vehicles:

  • Model year 1996 and newer gasoline and hybrid
  • Model year 2006 and newer diesel

Electric, plug-in hybrid, compressed natural gas (CNG), and propane vehicles may not conform to the same OBD-II port standards. As a result, these vehicles are considered on a case-by-case basis for trial enrollment. If you are interested enrolling one of these vehicle types, please contact us at for assistance.

Yes, as long as the vehicles are eligible based on SB 810 guidelines. Please contact us at for details.
No. The road usage charge program is designed to replace the state fuel tax for volunteer drivers that participate in the program. Account managers credit state fuel tax as a prepayment on the road usage charge invoice. Try our online calculator to estimate the net balance for your vehicle.
OReGO’s per-mile rate is established by the Oregon State Legislature. ODOT performs a Highway Cost Allocation Study (HCAS) every two years to inform the Legislature’s rate-setting decisions for fuel taxes, weight-mile taxes, and possibly (in the future) road usage charging rates.

Senate Bill 810 directs ODOT to deposit all net OReGO revenue into the State Highway Fund. These funds are used for construction, maintenance, and preservation of roadways, bridges, and rest areas.

To learn more about the State Highway Fund and distribution of transportation funding, visit ODOT’s apportionment page.

There are operating costs associated with collecting a road usage charge. Per capita cost drops as the number of program participants increases. If other states implement road usage charge programs and coordinate efforts with Oregon, Oregon’s program costs could be reduced.

They don’t pay road usage charge. They contribute to the state highway fund when they buy fuel in Oregon because they pay state fuel tax on the sale. The Road User Fee Task Force (RUFTF) is currently studying this issue.
Many other states are interested in developing their own programs. For instance, the California state legislature passed a bill authorizing a nine month road charge pilot program that is scheduled to launch in the Summer of 2016.

Oregon is a member of the Western Road Usage Charge Consortium, a multi-state research collective of state DOTs examining road usage charging as a regional policy in the western United States.

You can use OReGO’s Calculator tool to estimate your monthly OReGO net balance. You can use the formulas below to estimate annual cost/refund.

To calculate your vehicle’s estimated annual payment in Oregon fuel taxes, first divide the estimated number of miles the vehicle is driven per year by the MPG of the vehicle in order to determine the number of gallons of fuel you consume annually:

  • Ex. 10,000 miles driven/20 MPG = 500 gallons of fuel

Next, multiply your annual fuel consumption by 0.34 (current per gallon rate of Oregon state fuel tax as of 1/1/2018) in order to calculate your vehicle’s annual payment to the state in fuel taxes:

  • Ex. 500 gallons of fuel x 0.34 per gallon fuel tax = $170 estimated annual Oregon fuel tax payment

Then, multiply the estimated annual vehicle miles travelled by .017 (per-mile charge rate as of 1/1/2018):

  • Ex. 10,000 miles driven x 0.017 per-mile charge = $170 estimated annual road usage charge payment

Your OReGO payment would be the road usage charge payment, less the Oregon fuel tax payment. In this case, the OReGO payment would be $170 in road charge, less $170 fuel tax paid at the pump = $0.

To reach the OReGO Account Manager (powered by emovis), visit, call 800-347-9415, or email


To reach Azuga, visit, call 888-229-0466, or email


To reach emovis, visit, call 800-932-1619, or email


Former Verizon Telematics (In-Drive) OReGO Volunteers, please call 503-986-7827 or if you have questions about your account

Simply click the “Sign me up!” button in the upper right hand corner of the page to review what each account manager offers. Once you are viewing that page, you can click on the “Device Security” and “Learn more about this option” buttons at the bottom of each column for more details about that account manager.

You can also click each account manager’s logo at the top of the column to navigate directly to that account manager’s website. You must access your desired account manager’s website to enroll in the OReGO program.

No. OReGO volunteers simply enroll, install a device, drive, and purchase fuel. Account managers calculate charges based on miles driven and apply fuel tax credits based on fuel consumption. Volunteers may choose to save receipts and reconcile account manager invoices against actual use before paying the invoices, but that is not an OReGO requirement. (See the ACCOUNT MANAGEMENT tab of this FAQ section for more information.)

Vehicle Identification Numbers (VINs) are a common source of errors during enrollment. Using all capital letters when writing and typing VINs can help to limit typos, but they can still occur.

A VIN will not contain a letter I or a letter O. Try using ones and zeroes instead.

Sometimes applicants mistake lowercase a letter L for a one, a letter B for an eight, or a letter Z for a two (or vice versa.) Check those characters carefully before entering your VIN.

If you believe DMV has an incorrect VIN listed on your registration, visit the Oregon DMV Contact Us page and ask DMV for assistance.

Oregon has many laws governing vehicles registration. You can learn more about the specifics at Oregon DMV’s Titling & Registering Your Vehicle page.

SB 810 states that vehicles must be actively registered in Oregon in the participating volunteer’s/entity’s name to participate in OReGO. If your vehicle registration has expired, you won’t be able to participate in the OReGO Program until the renewal appears in the DMV system. The Oregon DMV Vehicle Registration Renewal page has many resources that can help. Online renewal is generally the fastest, and many vehicles qualify for online renewal.

Your passenger registration card from DMV bears the expiration date for your registration. Visit the Oregon DMV Insurance Requirements page to view a sample of Oregon’s passenger registration card.

If the vehicle is registered to a business, even if your name also appears on the registration, please enter that business name when you sign up. After reviewing the application, your account manager or ODOT will contact you to ask for additional information if needed.

For non-business vehicles, the person applying to volunteer for OReGO must be listed on the vehicle registration. You can look at your passenger registration card from DMV to determine whether you are a registered owner.

When there is a security interest holder (such as a bank) listed on the DMV record, the registered owner’s name will appear in the “Owner” position on the title (and, therefore, on the passenger registration card from DMV.)

If the vehicle is registered solely to one person, only that person can participate in OReGO with that vehicle. (Contact DMV to learn how you can change a vehicle’s registration.)

If you recently purchased a vehicle, it can take up to several weeks for that information to appear in the DMV record. This is true even if a dealership processed a transfer of ownership with DMV for you. If you purchased your vehicle directly from a private party, the title must be transferred per Oregon law. See the Oregon DMV Titling and Registering Your Vehicle page for assistance.

If you apply with a newly purchased vehicle, your account manager or ODOT may request your Temporary Permit number (starts with a letter followed by a six-digit number) or Oregon license plate number before conditionally approving your enrollment application. This is also applicable when an OReGO volunteer replaces a vehicle with a newly purchased vehicle.

ODOT will monitor the DMV system to ensure your registration becomes active within a reasonable timeframe. If, after several weeks, your registration is still not active, the OReGO team will notify you and work to help you resolve the issue. If we are not able to verify that an active registration is clearly in process or imminent, we may have to end your enrollment to comply with Oregon law.

If you legally change your name, Oregon law requires that you contact Oregon DMV to change your related driver license/ID. You may also find it useful to change your name on your vehicle registration record(s). Oregon DMV’s Changing Your Name webpage is an excellent resource.

When the name change is complete with DMV, contact your account manager for assistance changing the name on your account.

If your physical address changes, you are required to notify DMV within 30 days. Visit Oregon DMV’s Changing Your Address page for assistance.

For all other account changes, contact your account manager.

Click on “How do I reach my account manager” above for details.

Contact us at for a personalized MS Excel version of the form for your vehicle which auto-calculates your final total.


You can download a PDF version of the form. The OReGO team only needs your dates and odometer readings to process your request.


Volunteers must submit their forms within 15 months of payment of the road usage charge invoice for the dates listed on the form. You can email your form to (If you scan a form and attach it to an email, please ensure the attached file is no larger than 8MB. Larger files may not make it through ODOT’s security filter, and you may not receive a “bounce” notification if this occurs.) The OReGO team will notify volunteers when each form is approved.


Refunds are processed annually. The due date for form submission is January 15 or the next business day after that date. Example: Payments for approved forms that were submitted between 5:00 p.m. Friday, January 15, 2016, and 5:00 p.m. on Monday, January 16, 2017, will be processed by the end of January 2017.

Occasionally, an OReGO volunteer may need to remove the Mileage Reporting Device (MRD) or there may be other issues. Potential issues include:


  • A service person may unplug the MRD during vehicle service and forget to plug it back in when service is complete
  • A participant may leave the device unplugged for other reasons
  • The device may be damaged or it may not be working properly

ODOT and account managers have procedures in place to manage these scenarios. The systems can detect when an MRD is unplugged and reinstalled. The system does not calculate the road usage charge or fuels tax credit for miles traveled while the MRD was not installed.

If the disruption continues for more than 10 days, the road usage charge may be charged for every day until the device operates properly or is replaced. This is called assessed mileage. If charged, assessed mileage will be based on the volunteer’s historic average driving methods.

If mileage reporting issues occur regularly, the account manager will assist the volunteer to research and resolve the issue and make any necessary adjustments.

If you take your vehicle in for service, it is a good idea to remove the device yourself and store it in a safe location, then replace it in the port when service is complete. There may be a cost to replace the device if it is lost. If you have other questions about device installation, contact your account manager.

If you need any help or have any more questions along the way, don’t hesitate to contact your selected account manager. You can also reach out to ODOT’s OReGO team at 503-986-7827 or We work closely together and we are all happy to help!

We are also very interested in your feedback. Your experiences help us improve our processes as we test this pay by the mile program. We share what we learn with decision makers.

If you are an OReGO volunteer and you would like to be featured on our Stories page, please email us at

Click on ‘How do I reach my account manager’ above for details

OReGO volunteers choose from a group of account managers. These account managers provide technology options to calculate miles driven and fuel consumed to drive those miles. This allows them to calculate your road usage charge owed and credit the fuel tax paid to drive those miles as a prepayment toward your road usage charge invoice. They also handle payment processing and provide other services.

Account managers do not charge to provide mileage reporting devices for OReGO volunteers’ use. However, if a volunteer leaves the program, he/she must return the device to the account manager to avoid a fee. (Visit the Sign me up! page to learn more about options offered by each account manager.)

Volunteers can view their accounts online. If a billing mistake is made, the volunteer can contact the account manager and request an adjusted invoice. Each account manager has its own payment and reconciliation process. All account managers strive to issue accurate billings and streamline reconciliation processes to minimize effort for volunteers.
Senate Bill 810 contains detailed provisions about the protection and privacy of all personal data. While personally identifiable information is needed to process the road usage charge, Senate Bill 810 directs that ODOT and its contracted account managers may not disclose personal information. ODOT and OReGO account managers may use location and daily metered use data from subject vehicles for traffic management and research after removing personally identifiable information from the data. (See the PRIVACY/SECURITY tab of this FAQ section for more information.)
Unless expressly consented to by the OReGO volunteer, ODOT and OReGO account managers must destroy collected location and daily metered use records that are not used for traffic management and research, retained by an account manager by consent of its customers, or contained in a VIN summary report. Such data must be destroyed no later than 30 days after payment processing, dispute resolution for a single reporting period, or a noncompliance investigation, whichever is latest. (See the PRIVACY/SECURITY tab of this FAQ section for more information.).

The OReGO program refunds road usage charge for miles driven on private (also called non-public) roads. Some account managers offer GPS-enabled technology that can differentiate between in-state and out-of-state roads, but that technology is not yet capable of reliably detecting whether specific roads qualify as private for the purposes of the OReGO program. Mapping services can sometimes identify whether a road is privately owned or publicly accessible, but the information isn’t consistent among all services and locations.

Roadways that are accessible to the public on a regular basis are not considered private roads. Examples include public parking lots, roadways that are openly accessible to the general public, and other areas that are not maintained by private entities exclusively for private use. Each inquiry is assessed on a case-by-case basis.

Volunteers can request road usage charge refunds for miles driven on private roads. (See the VOLUNTEERING tab of this FAQ to access the form.)

Contact the OReGO team at for more details.

UTC is the primary international time standard used to regulate clocks and time. It is also known as “coordinated universal time.” It is one of several successors to Greenwich Mean Time (GMT). For most purposes, UTC is considered interchangeable with GMT, but the scientific community no longer precisely defines GMT. UTC does not observe daylight saving time.

OReGO chose to use UTC time because it is a commonly observed international standard. Systems need a consistent way to report mileage in a world with multiple time zones, daylight savings time, and drivers traveling across multiple time zones in a single day. This is especially important in Oregon because the eastern part of the state is in the Mountain time zone.

Most of the time you won’t notice UTC. Some account managers use it in their daily mileage logs. This may mean that your daily mileage log does not begin at midnight. You may also notice that miles may be reported the following day on your daily log. You can contact your account manager to learn more about how UTC and time zones affect your account.

Example: When it is 4:46 PM Pacific Standard Time (PST), it is 11:46 PM UTC. If you are in Eastern Oregon in the Mountain Standard Time zone, 5:46 PM PST is 11:46 PM UTC. So, if you start a trip before 4 PM local time and end it after 6 PM, the miles will either be split between two UTC days or they will appear on the latter day’s log. (Daylight Savings Time can also affect the conversion).

See the VOLUNTEERING tab in this FAQ for account manager contact information.

Road damage has three main causes: weight, weather, and traction devices.


The greater the vehicle’s axle weight, the more pavement fatigue the vehicle causes. Oregon’s weight-mile charge applies to vehicles that weigh more than 26,000 pounds. You can find more information about this in the Highway Cost Allocation Study (HCAS).


Harsh weather, including rain, snow, ice and hot sun cause a great deal of damage. Notice how paved paths need maintenance and repair, even though they don’t bear heavy loads.

Traction Devices:

Studded tires and tire chains cause substantial road damage. This is visible as ruts in the road. Oregonians use studded tires less often than they used to as better options become available in the market, but the damage is still significant.

The Federal Highway Administration has devised a way to tell how much damage vehicles cause due to vehicle weight. It is called a vehicle’s “equivalent single axle load,” or ESAL. The more weight, the more ESALs. The more ESALs, the more damage. Heavy trucks and buses are responsible for the majority of pavement damage. Considering that a typical passenger vehicle weighs between 2,000 and 7,000 pounds, even a fully loaded large passenger van will only generate about 0.003 ESALs while a fully loaded tractor-semi trailer can generate up to about 3 ESALs (depending upon pavement type, structure and terminal serviceability).

To learn more about how pavement engineers use ESAL calculation, visit: AASHTO also has a simplified chart (PDF) that shows the different impacts, based on ESALs. (See the ALTERNATIVE FUNDING OPTIONS section of this FAQ page for more information.)

Some people are concerned that a road usage charge may put an unfair financial burden on rural drivers. People in rural communities must often travel longer distances even to run simple errands.

OSU recently published a study about the economic impacts of a pay by the mile system on rural and urban populations. The study states that “the increase for rural regions is less than the statewide average while regions with more urban areas will pay slightly more than the statewide average.” For more information, see the Road Usage Charge Economic Analysis Final Report.

The legislature would need to approve any decisions around rate setting and rate changes for the road usage charge program in Oregon.


Some people are concerned that a road usage charge may put an unfair financial burden on lower-income drivers. Many lower-income drivers can’t afford newer vehicles with higher fuel-efficiency. This means that they often pay more in fuel tax to drive the same number of miles than those who drive newer vehicles.

In a road usage charge system, everyone contributes equally based on actual road use. This may mean that road usage charging actually places less burden on lower-income drivers.

Some people are concerned that a road usage charge may discourage highly fuel efficient vehicle purchases. While these drivers would pay more in a road usage charge program compared to the current fuel tax program, that offset is only one aspect of the driver’s total cost of vehicle ownership.




Road Usage Charge

State Fuel Tax


Fuel cost based on
$2.50 per gallon

2016 Prius (base model)




Driver pays $122 more in Road Usage Charge
per year


2016 F-150
(base model)




Driver pays $10 more in Road Usage Charge
per year


At 12,000 miles driven per year, a Prius driver’s fuel cost is $829.00 lower than an F-150 driver’s cost, yet the Prius driver would only pay $112.00 more in road usage charge as an OReGO volunteer than he/she currently pays in fuel tax at the pump.

In addition, poor road maintenance increases vehicle maintenance costs and other costs for all drivers who use the roads. You can learn more by viewing ODOT’s Rough Roads Ahead report.

The new federal Corporate Average Fuel Economy (CAFE) standard states that the average MPG rating of each manufacturer’s vehicle fleet must be 54.5 or higher by the year 2025. This is nearly double the fuel efficiency required for new vehicles today, which reduces dependence on gasoline and diesel fuel, saves consumers money at the pump, and reduces greenhouse gas emissions. It also means that ODOT needs a sustainable long-term plan that does not depend solely on fuel tax revenues. This will allow ODOT to support improved fuel efficiency while also securing adequate funding to meet Oregon’s transportation system needs.

Yes. The Road User Fee Task Force (RUFTF), with help from ODOT, researched a number of different possibilities for long-term state transportation funding. Road usage charging was found to be the most equitable and sustainable policy option. It follows the “user pays” principle of charging drivers based on their actual road use. (See the EQUITY tab of this FAQ section for more information.)

Not at this time. Some elements of past legislation included the option of paying a flat annual fee. Those bills were not approved, and SB 810 was subsequently enacted without a flat fee option.
Freight trucks and other heavy vehicles loaded to the maximum legal weight damage roads about 8,000 times more than passenger vehicles. Oregon ensures that freight haulers pay their fair share for this extra burden on our roads through the weight-mile tax. No matter how large or loaded up a passenger vehicle, pickup truck, or passenger van is, there is still no measurable difference in road damage caused by large vs. small passenger vehicles. (See the EQUITY tab of this FAQ section for more information.)

Studded tires and tire chains cause more damage to state roadways than standard tires. It’s also clear that studded tires are neither the only, nor the primary, cause of damage to our roads.


ODOT’s Review of Studded Tires in Oregon from 2014 concludes that the damage caused by studded tires only represents a fraction of the amount ODOT spends each biennium on highway maintenance and pavement preservation. In addition, studded tire use is declining as other options become available.

Three house bills (HB) considered in 2013 regarding studded tires did not pass into legislation: HB 2397,  HB 2277, and HB 2278. This is the same session in which SB 810 was passed, creating the current road usage charge program.

(See the EQUITY tab of this FAQ section for more information.)

While raising the fuel tax might be a viable short-term option for increasing transportation funding revenue, it fails to create a long-term and sustainable solution to the problem. As consumers purchase less gasoline and diesel fuel, fuel tax revenues will be impacted. OReGO seeks to establish a sustainable solution that follows the “user pays” principle of charging drivers based on their actual road use.

The Road User Fee Task Force (RUFTF) researched many different possibilities for raising state transportation funding revenue, including tolling. The task force found that road usage charging was fair, sustainable, and consistent with Oregon’s long-standing “user pays” principle of charging drivers based on their actual road use.

No. SB 810 pertains to qualifying passenger vehicles that are registered in Oregon. The passenger vehicle definition does not include motorcycles or non-motorized vehicles, such as bicycles, that use Oregon’s roadways.

Senate Bill 810, which created OReGO, requires ODOT to: ensure: “…privacy options for persons liable for the per-mile road usage charge; the security of the technology; and the resistance of the technology to tampering.” You can read the entire bill here.

ODOT has strict policies and procedures in place to ensure the security and privacy of information collected by the Department and account managers. Account managers are certified and must be able to verify at any time that they are operating in strict compliance.

To ensure ongoing security compliance, ODOT monitors account manager data, which includes trend analysis. ODOT uses the following tools to ensure volunteer information is protected:

  • Account managers submit weekly, monthly, and quarterly reports to ODOT. The OReGO team monitors the reports for anomalies and ensures that security measures are enacted. Security requirements apply to all subsystems and functions.
  • Account managers must successfully complete a certification process where they prove contractual compliance using a combination of test results, policy and procedure documents, and external certificates. For example, ODOT staff evaluates each account manager’s System Architecture Diagram, which illustrates the location and key security measures proposed for its RUC program system, to ensure the following features are included:
    • Structure and layout of system architecture (application servers, web servers, etc.
    • Firewalls
    • Anti-virus software
    • Secure external connections (payment processor or otherwise)
    • Clustering and failover setup
  • Account managers are contractually required to protect personally identifiable information and pay all costs associated with any losses due to a breach. Specifically, the contract requires: “Contractor at all times shall comply with Agency’s security policies. Security Policies include but are not limited to: The federal Automobile Information Disclosure Act, ORS 319.915, ORS 802.179, and security requirements in the System Requirement Specifications document in the performance of this Price Agreement.”
  • Account managers collect road usage charges on ODOT’s behalf and remit them to ODOT. These revenues affect ODOT’s financial statement. Therefore, all account managers are required to provide an SSAE-16 audit report or equivalent. The resulting reports provide information and analysis about the information technology general controls related to information security, access, environmental controls, physical security, system development, change management, and system monitoring and maintenance. They also include analysis of the account managers’ processing controls, such as data receipt, data processes, data transmission, and data reporting.

In other words, security standards are confirmed through ODOT staff evaluations as well as through independent certified public accountant reports. ODOT can also review account managers (and other companies working with them on the OReGO program) at any time

Account managers collect different types of information depending on the option you choose. For example, you choose whether your OReGO option includes GPS technology. Some offer GPS-enabled devices and others offer devices that don’t use GPS technology. (Visit the Sign me up! page to learn more about options offered by each account manager.)

Even if you select a GPS-enabled option, in the regular operation of the OReGO program, location information is not disclosed to ODOT. ODOT employees may review data for program audit purposes. All program-related data remains confidential (based on Oregon law and ODOT policy) and is destroyed on a set schedule per program policy.

The short answer is no. Although your mileage reporting device utilizes a number of wireless communication networks to report customer road usage, the wireless networks are managed and paid for by your account manager. The devices do not access or use volunteers’ cellular data plans. However, some account managers offer additional services through mobile apps, which volunteers can access on their smart phones. Volunteers do use their own cellular network and data when accessing these services via mobile apps. (Visit the Sign me up! page to learn more about options offered by each account manager.) You can also contact each account manager for more information about the listed services.